Real Experiences
Very quick closing, lots of solid advice, and overall smooth experience. Made buying my first home a breeze and not a headache.
Ethan B.Steve is i credibly knowledgeable and helpful
Jordan U.Steve and Melissa are the absolute BEST in the business. They truly work for their clients and always put in more than they need to. They are always available for advice and assistance. This is our 3rd or 4th time working with them, and we won't use anyone else! I know we will work with them again in the future. Thanks Steve and Melissa.
Wesley R.Steve has very good communication that makes the process so easy
Joshua W.We wouldn't be living where we are now without the efforts of Steve, Melissa and the rest of their team. Where there was a possible stumbling block there was always a solution. They were quick to respond to inquiries, worked around the clock to process the required documents and were always transparent. Thank you so much for everything.
Michael G.Very easy to reach out to and ask questions to
Jasmine K.Steve and Melissa and Deb made it great! The clear and personal communication made navigating getting our first mortgage as painless as it can be!!! All of you demonstrated that you truly cared about our success in buying our dream home!
Patricia G.Steve & Melissa worked extra hard to make sure the loan was approved and timely for my home purchase. The Title Company also was very impressed by the lende.
David F.I would like to express my gratitude in working with Steve and Melissa. They made the whole process extremely easy. Their was dedication to detail showed their expertise in this area. Not only did I find it exceptional to work with them, but the closing office was also impressed by how easy they were to work with. I will definitely recommend them to all my friends and family.
Myrna B.Great experience. Able to help me navigate me through the process successfully. thank you!
John M.Great communication, Steve made everything really easy for me.
Tucker W.Steve made all of the mass of information feel so manageable and he was so helpful through every step of the process. As a first time home buyer i'm so happy we got to work with such a knowledgeable lender and person!
Madison B.I personally did not speak to Steve. But my husband does, we have used Steve for at least 3 to 4 loans and have referred him to people many times with at least 2 or 3 using him and being satisfied. Even the Lawyer on the last deal mentioned how nice it was to work with Steve. He commitment, expertise and team have been a blessing. Well done!
Jennikka B.Steve, Melissa and the team have been amazing they professionalism and willing to explore all options have solidify my decision to continue to utilize them as my primary Mortgage company.
Earl B.Steve was extremely communicative and walked us through the entire proces. Steve made it very simple and provided answers to every question we had throughout the home buying process. I would highly recommend Steve to anyone who is going through the homebuyer proces.
Brendan L.Steve was very helpful in explaining the details. He always stayed in touch even when things stalled out on the sellers side. Happy to have have him in my corner!
Joseph M.Straight forward, quick response, made our transition easy!
Howard D.The whole proce was great
MacIntyre H.We have worked with Steve before. Very professional and on top of things. He tells you what you need to know and do to get the process started or finished.
Ashley A.Steve and the the team do amazing job communicating expectations and being very transparent and getting things done in a timely and efficient way.I will continue to recommend Steve to friends and family.
Earl B.Steve was great! Took the extra time to answer all my questions and walk me through the whole process!
Joshua N.This is the second time I've worked with Steve when buying a home and if I ever need to move again, he'll be my first call! Both times he made everything very quick, easy, and as low stress as possible.
Jackilyn R.Steve is a great worker and an even better person who is willing to go the extra mile when needed.
Tanner C.Steve and his team was very helpful, as a first time homebuyer. I appreciate his insight and knowledge . steve was very professional and look fo with working with him In the future.
James B.I found working with Steve and his team a more personal experience than any other lender. I originally got pre-approved with a bigger bank but didn't like the automated calls and things like that. Steve not only educated me throughout the home buying process but was nice and responsive.
Tamara D.Always answera my calls and gets right on any issues that I had
John R.He was always calling for clear communication. Then even called on day of closing to make sure we were all set to make the paperwork go as smoothly as possible.
Dakota D.This was a great experienc, the whole process was seamless. When we had questions, they were answered in a timely manner and explained so we understood it better.
Herbert D.Steve was great from the beginning and did everything in his power to make the process easier all the way through. Will definitely refer anyone to him for any future home mortgages.
Melissa D.Steve's open lines of communication and helpfulness were great.
Madison V. H.Steve and his team were absolutely fabulous from day one. Quick with responding to any question no matter how many times we asked. He was ALWAYS pleasant and reassuring. Steve became apart of our everyday lives. Highly recommend him and his team for you financing needs. They all made the process very easy!
Jenn Martino .Steve and his team were absolutely fabulous from day one. Quick with responding to any question no matter how many times we asked. He was ALWAYS pleasant and reassuring. Steve became apart of our everyday lives. They all made the process very easy!
Jennifer A M.Steve and his team listened to all concerns and helped in every way possible. They are great communicators and wonderful to work with!
Glenda B B.Maybe move the location of the accessibility icon for this survey as it is over some of the ranking thank you
John J M.The overall process was stress-free because of everyone’s ability to have precise and clear directions for me to follow. Not only that, if I did have any questions, everyone had a quick response with an answer to go forward. It was an enjoyable process and it is the second time working with Steve and I will only work with him and his team from here on out. Highly satisfied!
Denton R.GO TO STEVE! He is honest, knowledgeable and kind. Couldn't be happier!
Jessica Flickinger .Steve was informative, kind, and made everything very easy to understand. His knowledge and experience is unmatched!
Jessica F.Easy communication and prompt response
Tu Cam Q.Working with Steve was incredible! He was the agent for our first home loan, we will go through him for all future purchases! I've also referred several friends to Steve when they are ready to purchases a new home.
Justin L .Working with Steve was incredible! He was the agent for our first home loan, we will go through him for all future purchases! I've also referred several friends to Steve when they are ready to purchases a new home.
Justin L.Steve want above and beyond to get our loan and close this deal under difficult situations
Kimberly Ann H.I sold my house without even looking for a new one. I found one within a few days and I didn't have to worry about timeliness because my loan went through quickly
Lisa T.18 day turn around from seeing a house to owning it!
Bethany L. W.Everyone was prompt, helpful and friendly.
Joseph F.Steve went above and beyond. Him and his team were such great communicators, they were very responsive and clear and supportive. I have a busy career and Steve was even willing to take my 8pm phone calls. Such a great team to work with!
Aubree S.Steve and the ladies were very helpful.
Pamela M.The kind and friendly loan expert. He made the whole process very smooth.
Sharon G.Steve and Deb are both rockstars! This is our 3rd loan with them and I wouldn’t use anyone else. Professional, prompt, and personal. Great people, doing great things! Thanks Ruoff Family
Wesley H R.Steve was always available and happy to answer any questions we had. He goes above and beyond every time. We are so grateful to work with such efficient and organized people as Steve and his team!
Rebecca S.Working with Steve and Steve’s team was a seamless and flawless process. Everyone we worked with was prompt, professional, and a true joy to work with. We will always recommend Steve and his team to friends and family who are in the market for a new mortgage. Thank you for making a stressful time much less stressful!
Andrew G.Steve, Melissa, and team were beyond kind, friendly and incredibly knowledgeable about the entire home buying process. As first time homebuyers the process can be intimidating and Steve made all of it clear and easy. I’ve already recommended him to a couple friends in the area as the essential first stop in the house hunting process
Alex D G.Steve was amazing helped make everything easy for a first time home buyer
austin14schwegmanAs a first time home buyer he was very transparent about the process and if we shouldn't do this or that. He helped us get the best starter home!
natalie eidson .The constant communication was amazing. The way he explained things made me feel comfortable moving forward with every step. And he had a great attitude.
Natalie E.Steve went above and beyond to support our purchase and the Ruoff framework streamlined the process immensely.
Constantin-Antonio C.Prompt, detailed, professional
lucianacosteaSteve started working on our file immediately and had our preapproval within 3 days! He is an all around great guy and we highly recommend him!
David C G.Steve is the best in the business and we’ve used him for multiple homes we have purchased so far and will continue to use him!
Kenneth Meyerholtz .Steve is the best in the business and we’ve used him for both homes we have purchased so far and will continue to use him!
Kenneth H. M.First time homebuyer, Steve was very knowledgable about the process and very pleasant and helpful to deal with
Kemps M.Steve was always available and ready to answer any questions we had no matter the time of day. He was very pleasant to work with and we appreciated all of his knowledge and help
Nicole C.Steve and his team are the best in the business. We even closed earlier than scheduled.
Cynthia D.Steve Cartwright and his team made this process easy and enjoyable. They cared about how I felt and my satisfaction was really important to them. I have dealt with a lot of companies in my life and I have never had such excellent customer service in my life. I will be recommending them to all of my network and friends.
Dina LeskoSteve Cartwright and his team made this process easy and enjoyable. They cared about how I felt and my satisfaction was really important to them. I have dealt with a lot of companies in my life and I have never had such excellent customer service in my life. I will be recommending them to all of my network and friends.
Dina L.Friendly and straightforward
John A.Steve, Melissa, and Deb were great very responsive. Answered emails and text as if we were the only customers they had. Great job everyone.
Joseph BrabbsStraightforward about the needs and listened when we needed clarification or anything else.
Joseph B.Always helpful and answered any questions
Andrea K.Everyone on your team kept us advised on the progress of our mortgage application and how they were working on any issues which slowed that process.
Ann B.Steve was so helpful and made this process so easy! He was always a text/email/call away and no question was a silly one!
Taylor V.Great communication between Loan officer and client, our Loan officer worked hard to make the client happy, fast and easy website to complete documents.
Tanner J C.Steve Cartwright and colleagues did an exceptional job at keeping us informed and answering all of our questions. They also got us an amazing deal by being extremely attentive and getting us a great rate. As first time home buyers that was so important and thoughtful of him!
Keiran N B.Steve personally called us to follow up on each step. Steve was committed to making sure we understood what was happening and what to expect next.
Brendan J L.The was consistent and clear communication at all phases, and I always felt comfortable with reaching out for any questions due to comfort that was established. I was thrilled with my experience.
Nicholas E N.Steve and Deb were great to work with even when a snaffo arouse with hone owners insurance on final days!!
Kathy Jo U.Amazing person to finance through! He was professional and quick!
K MSteve is the best! He answered my questions and was super nice and professional!
Kenneth M.Helped us out so much and gave plenty of knowledge. Definitely would go back to Steve if ever needed.
Alexzander D S.Steve is the best in the business. I have used him several times and I would not use anyone else ever. His communication is amazing, works fast and efficiently with your best interest in mind. His team is the best too! I would not recommend anyone else but him! When he retires is when I stay at my house forever. Thank you for another easy, amazing experience!
Polly A B.Made the whole process easy
Rona M V.Quick and clear communication
Sarah M.Very knowledgeable and friendly. Always kept us up to date throughout the entire process
Daniel B.Steve is hands down the best mortgage man in the business!!! He is the only person I recommend. Steve goes above and beyond for his clients and works quickly and efficiently. There isn’t anyone faster. His team is just as amazing. I trust his opinion 100%. I will never use anyone but him and so thankful he was recommended to me! He has helped me on 3 houses! A+++++
Polly SchielReach Out Anytime
Steve Cartwright
VP, Branch Manager | NMLS ID 138997
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